Customer Service/Call Center Support

Location: Plano, TX
Date Posted: 09-13-2017
Position Title: Customer Service Representative
Location: Plano, TX
Work Status: W2
Position Status: 3 months contract to hire
Compensation: Depends on Experience
Position Description:
Our client is looking for Customer Service Representative candidates for a position located in Plano, TX. Our client is a leading manufacturer of energy efficient lighting controls for commercial and residential use. The candidates will act as a primary point of contact for all product related support requests and general product related questions. This position also requires you to develop advanced system applications for use on product installations.  Candidates must be able to pass a 7 year criminal background check and a drug test. Immediate need!
Responsibilities:
Specific responsibilities include: answering telephone “hot line” and written or internet-based inquiries from customers regarding company products, analyzing problems with non-functioning electro/mechanical equipment to identify problem areas and recommends corrective action. Provides product support by means of inbound phone calls, inbound emails and support request from the sales team.  All activities are to be clearly documented for reference by other team members, the engineering group or members of the Outside sales team. Maintains log of problems so that recurring problems can be reported to product development.
Required Skills:
High Volume Call Center experience 
Excellent technical communication and interpersonal skills.
Excellent technical writing skills in order to document support related activities.
Ability to manage multiple tasks simultaneously.
Team oriented and self-motivated
Proficient in Microsoft Office Software and strong PC skills. 
Desired Skills:
Background in HVAC, Energy Conservation, Lighting, and Facilities Management 
Knowledge of automation systems, electrical concepts and building operations - preferred 
BACnet communication experience - preferred 
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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