Service Desk Analyst with Secret Clearance

Location: Arlington, VA
Date Posted: 08-31-2017
Position: Service Desk Analyst
Locations: Pentagon and Mark Center
Terms: 6 months contract to hire , must have Active Secret Clearance and obtain Security + within 30 days of hire.  Will hold a Top Secret clearance

We are looking for Service Desk Analysts to support our teams at the Pentagon and Mark Center.  This position is open only to candidates with an active Secret DOD security clearance. The Service Desk Analyst will work as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues. 

Specific Areas of Responsibility:
  • Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
  • Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
  • Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
  • Standard computer images including Desktop Image
  • Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
  • Provide quality customer service and support for designated equipment
  • Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
  • Ensure all time reporting and other required reports are accurate and submitted on time
  • Ensure on-going maintenance and development of positive customer relationships with end-users
  • Excellent technical knowledge of PC and desktop hardware and internal components
  • Working technical knowledge of current operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Strong customer-service orientation
  • Must have a Security + Certification (or obtain Security+ within 30 days.)
  • Must have a Secret clearance 
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