Helpdesk Analyst

Location: Huntsville, Alabama
Date Posted: 08-24-2017
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Support Technician
Location: Huntsville, AL
Clearance Requirements: none
Position Status: Contract to Hire
Position Description:
Our client is looking for Support Technician candidates for a position located in Huntsville, AL.  Seeking analysts to provide technical telephone support for 3 different accounts.
Desired Skills:
  • Provide technical support to clients in the following areas: Win XP, Win 7, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing
  • Support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors
  • Interface directly with the client in resolving support issues, or route the call to the next appropriate level of support
  • Skilled at listening to clients, capturing issues, and guiding them through issue resolution
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