Desktop Technician with TS Clearance Needed

Location: Pentagon, United States
Date Posted: 07-26-2017
We are looking for an experienced Desktop Support Technician to work at the Pentagon. This position is open only to candidates with an active DOD security clearance (Top Secret and must be SCI eligible). Candidates must already have their Security + certification. This is a 4-12 contract to hire opportunity with the possibility of perm placement.  
 
Areas of Responsibility (Modified depending on role):
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Accurately document and update all assigned trouble tickets
Requirements:
  • College diploma or university degree in the field of computer science and/or 2-4 years equivalent work experience
  • Excellent technical knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Strong customer-service orientation
  • Must have a Security + Certification
Must have a Top Secret clearance 
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