RMA Customer Support Coordinator

Location: Huntsville, Alabama
Date Posted: 07-19-2017
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: RMA Customer Support Coordinator
Location: Huntsville, Alabama
Position Status: Contract to Hire
Position Description:
Our client is looking for RMA Customer Support Coordinator candidates for a position located in Huntsville, Alabama. The RMA Customer Support Coordinator will play a key role in the RMA team acting as an advocate for the customer and leading the RMA team. This position will report to the RMA manager. The ideal candidate is customer focused, detail oriented and willing to take on additional duties.
This position is responsible for receiving customer product returns and shipping to site in the UK, tracking RMA during the repair cycle to include but not limited to the following:
  • Ensure a high level of customer service is delivered to all customers, in accordance with RMA Team objectives
  • Work closely with internal departments such as Operations, Customer Service/Technical Support, Quality and Engineering to drive RMA completion
  • Meet and exceed internal and external Service Level Agreements
Required Skills:
  • Proficient in Microsoft Office applications (SAP, Word, Outlook, and Excel) is required
  • Good interpersonal skills with the ability to communicate effectively with vendors and all levels of the organization
  • Good oral and written communication skills
  • Good organizational and time management skills with the ability to work accurately and efficiently with minimal supervision
  • Knowledge of office equipment and general office procedures
  • Associate’s Degree or equivalent experience will be acceptable
  • Must be able to follow a project to completion
  • Experience with Export Shipment and Compliance
  • Minimum 3 year’s industry experience
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