VTC Engineer (Secret Clearance)

Location: Richmond, VA
Date Posted: 10-31-2018
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston and Richmond, Virginia and Birmingham, Alabama that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: VTC Engineer
Type: Full Time
Compensation: Very Competitive
Location: Richmond, VA

Description: The candidate shall work as a member of a Video Teleconferencing (VTC) Network Management team to perform technical duties related to administration and end-user support for VTC infrastructure and endpoint devices. 
  • Facilitation of all required VTC calls based out of DLA HQ
  • Knowledge and experience with current VTC and A/V equipment
  • Daily use of Cisco Tandberg Management Suite (TMS)
  • Endpoint and conference room availability review
  • VTC Conference building and modification
  • Coordination of availability with conference participants
  • Addition of endpoints/rooms to existing conferences
  • VTC resource conflict resolution
  • Conference testing with participants during defined timeframes
  • Coordinate room testing with Facilitators to identify A/V issues
  • Identification of VIP level calls to Video Operations Center
  • Coordination with 3rd party VTC resources such as DISA/USAF
  • Provisioning of audio bridge lines for Audio only calls
  • Engage VTC Facilitators, as need, for any required VTC support
  • Preside in and monitor VIP level conferences
  • Monitor for and process Enterprise Help Desk (EHD) tickets
  • Experience with Tandberg Codian MSE 8000, MPS 800, 200 bridges.
  • Experience, knowledge and ability to use TMS software to setup and configure Video Teleconference units, upgrade phone books, and firmware on both Tandberg and VTC units.
  • Preform required maintenance of all VTC equipment including patching, upgrades.
  • Provide assistance in the scheduling, planning, coordinating, and operation of VTC equipment.
  • Provide support for all hardware and software related requirements for various VTC sites, including room-based VTC systems and desktop VTC units.
Required Skills:
  • 1-3 years of experience performing VTC device administration, technical support and end-user customer service is essential for this assignment.
  • Current experience with Tandberg infrastructure / endpoint devices
Education and Certification Requirements:
  • Clearance: Secret
  • Security +CE required
  • TMS Operator Functions and End User Scheduler (not required but desired)
  • Cisco Implementing Video Network Devices, Part 1 (CIVND1) – (not required but desired)
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