CRM Integration and Applications Developer

Location: Richmond, Virginia
Date Posted: 10-12-2018
Position Title: CRM Integration and Applications Developer
Location: Midlothian, VA
Position Status: Direct Hire (must be able to work without needing sponsorship)
Compensation: 115K+
Other information about this role:
The CRM Integration and Applications Developer will report directly to the Business Systems Solution Manager. The Agile team consists of 7 employees. There is a large pool of work/roadmap that will allow this person to grow alongside the product and company. This person will have the ability to wear many hats in this role. They will be highly involved in high profile work with a significant impact. They are dedicated and care about each other and the work they do! Telework is not offered but we do support flexible schedules as needed. This role will require one week a month of on-call duty. We are not open to relocation.
Job responsibilities
• Assist in the development of custom integration and workflow solutions alongside the chosen vendor and independently.
• Assist in the development of scripts, plug-ins, interfaces to other systems, and other custom development items as needed    
• Maintain and document configuration items, lists, rules, queues and other setup options.
• Design files and solutions using SSIS, SSIS tool add-ons, other Microsoft Office Products and Datawatch Automator to handle data loaded to or extracted from CRM,
• Support application software releases/patches and interface testing
• Identify, recommend, and assist with the implementation of information sharing solutions.
• Interface with third party and internal development teams to ensure in-house developed applications and workflow changes are released in a consistent, secure, and high-quality manner
• Provide support and troubleshooting for the application.  Engage support vendor resources as needed to correct defects
• Foster a team development process to support multi-project software releases
• Participates in a team schedule for On-call duties to include weekends, holidays and nights as needed.
• Ensure systems conform to all internal security, compliance, and performance requirements
• Establish internal workflow and quality audits as needed.
• Provide technical and analytical support to various departments outside of IT. Help translate high-level requirements from staff into effective CRM solutions.  
• Monitor team helpdesk tickets in accordance with the helpdesk policies and to ensure that the SLA requirements are being met.
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