Desktop Technician

Location: Falls Church, VA
Date Posted: 09-13-2018
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston and Richmond, Virginia and Birmingham, Alabama that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 

Position Title: Desktop Technician
Location: Alexandria, VA
Employment Type: Contract to Hire
Compensation: Very Competitive
Requirements: 1. Secret Clearance



We are looking for an experienced Deskside Technician to support our team in Alexandria, VA.  This position is open only to candidates with an active Secret DOD security clearance. The Deskside Technician’s role is to provide onsite support and maintenance for end users within the customer's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop Technician will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Desktop Technicians work from tickets assigned in the IT Support ticketing system (currently Remedy).
 
Specific Areas of Responsibility:
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Accurately document and update all assigned trouble tickets
Requirements:
  • College diploma or university degree in the field of computer science and/or 2-4 years equivalent work experience
  • Excellent technical knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Strong customer-service orientation
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