Service Desk Lead

Location: Alexandria, Virginia
Date Posted: 09-13-2018
Position Title: Service Desk Lead
Location: Mark Center, Alexandria, VA
Security Clearance Type: Active Secret Clearance
Position Status: 6 month contract to hire
 
Position Description:
Our client is looking for Service Desk Lead candidates for a position located at the Mark Center.  The client is a government IT solutions provider that supports a wide array of government clientele. Candidates for this opening MUST have a Security+ certification AND an active Secret Clearance.
 
Responsibilities:
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and update all assigned trouble tickets
 
Required Skills:
  • Excellent technical knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Ability to conduct research into PC issues and products as required
  • Must have a Security + Certification
  • Must have a Secret clearance
 
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, & Dallas that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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