Technical Analyst

Location: Toledo, Ohio
Date Posted: 04-25-2018
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 
Position Title: Technical Analyst
Location: Toledo, Oh
Position Status: Contract

Job Summary:
  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with ServiceNow, or similar call center application.
  • Knowledge of switch port configurations (dot1q, Vlans, STP, portfast, bpdugaurd).
  • Network knowledge of standard wiring, client LAN/WAN environments (NAT/PAT, private/public IP address space, DHCP, DNS, TCPIP Fundamentals).
  • Communication and collaboration systems including MS outlook email, and VOIP technology.
  • Multi-platform client computing across Windows operating systems.
  • End user accounts administration via Active directory.
  • Proficient with Windows, MS Word, MS Excel, Outlook, network connectivity, and Printing. 
  • Capability to work both independently and in a team environment
  • Maintain a high level of customer satisfaction
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