Claims Business Model Architect/Business Strategy & Ops Analyst

Location: Jacksonville, Florida
Date Posted: 04-02-2018
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Texas, and Florida that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Claims Business Model Architect/Business Strategy & Ops Analyst
Location: Jacksonville, FL
Position Status: Long Term Contract
Position Description:
Our client is looking for Claims Business Model Architect/Business Strategy & Ops Analyst candidates for a position located in Jacksonville, FLClient is a prominent insurance company seeking someone with thorough knowledge of property claim processing.
  • Provides consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies.
  • Thorough knowledge of property claim processing procedures.
  • Broad knowledge of industry commercial and personal lines property insurance policies and coverage.
  • Strong understanding of claims financials including reserving practices and expense management.
  • Knowledge of insurance valuation and estimating software systems.
  • Lead development of Claims business strategy and business models.
  • Lead organizational design and business process engineering activities with an emphasis on performance measurements and statistics.
  • Design of business processes geared to promote optimal customer experience.
  • Drives changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus.
  • Monitor and measure metrics to improve results, efficiencies and adherence to Claims goals, policies and procedures.
  • Contribute to the design of controls which assure consistency across claims operations.
  • Identify, evaluate, and propose opportunities in current state business model Design and deliver effective and efficient target state solutions and business processes
  • Assess financial impact, develop financial proforma and CBA to quantify the impact of change.
  • Monitor and evaluate external facing industry data, trends, and performance benchmarks and metrics.
  • Clearly articulate business objectives, hypothesis, design of tests, monitoring, and benefit realization.
  • Serve as a transformation leader who executes and delivers on project objectives and goals.
  • Serve as change agent who drives adoption to and sustainment of change.
  • Works with all levels (leaders, managers, and associates) of staff across the enterprise (Agency, Underwriting, Systems & Operations, HR, Finance, Product, etc.) with a primary focus on the Claims organization.  Partners with each to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance.
  • Leads/partners on project management activities as necessary.
  • 7+ years of property claims experience.
  • 5+ years of strategic planning experience.
  • 3+ years analytics and process improvement experience.
  • Leadership experience within a functional area or project teams.
  • Experience with creation of business model and value proposition canvases.
  • Thorough working knowledge of claims operations, policies and procedures.
  • Applied knowledge of insurance product lifecycle such as renewal, new business, endorsements, premium audit, billing, and claims.
  • Experience with cost containment strategy development and management.
  • Well versed in insurance industry technologies.
  • Familiar with operational excellence methodologies and frameworks, financial assessments, execution models, and customer & agent experience.
  • Very strong analytical, problem solving and creative thinking skills.
  • Ability to perform qualitative and quantitative statistical analysis. Proficient in data and root cause analysis.
  • Program management, organizational design, and business process engineering experience.
  • Experience with business process management/modeling software.
  • Experience with business intelligence software and the production of visualizations.
  • Thinks strategically about corporate direction, initiatives and opportunities.
  • Applied experience in digital processes and capabilities such as eSignature, Mobile, Web, Self-Service, Voice, Chat, etc.
  • Understanding and application of multiple improvement methodologies.
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