Customer Service Specialist

Location: Richmond, Virginia
Date Posted: 03-22-2018
Position Title: Customer Service Specialist
Location: Richmond, VA
Position Status: 1 year contract
Compensation: negotiable
Position Description:
Our client is looking for Customer Service Specialist candidates for a position located in Richmond, VA. The client is a non-profit organization that offers various housing assistance opportunities. They are looking for a candidate to enjoy their fun and personable environment.
Required Education: High School diploma or GED equivalent
Required Skills:
  • Manage large number of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions
  • Keep records of all conversations in our servicing system in a comprehensible way
  • Build sustainable relationships and engage customers by taking the extra mile
  • Excellent communication and analytical skills
Desired Skills:
  • Billingual in English and Spanish
  • Mortgage Experience
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, & Dallas that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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