Manager of Tech Operations

Location: Richmond, VA
Date Posted: 03-05-2018
Position Title: Manager of Tech Operations
Location: Richmond, VA 23238
Position Status: Direct hire
Compensation: Extremely competitive
Shift: Monday – Friday (8am to 5pm)
Position Description:
Our client is looking for Manager of Tech Operations for a position located in Richmond, VA.  (This company is a preeminent middle market investment bank with a proven track record of sell-side M&A excellence spanning over 25 years. The firm is focused exclusively on the middle market, providing sell-side and acquisition advisory, restructuring advisory, board advisory, private placements, and capital markets advisory services to leading private equity groups, as well as many Fortune 500 and privately held companies. They have approximately 270 employees operate out of six U.S. offices in Richmond, San Francisco, Boston, Cleveland, Minneapolis, and Washington, D.C., as well as our European advisory practices in London and Frankfurt. They are a member of The PNC Financial Services Group, Inc.)
Required Education: Undergraduate degree in Computer Science or Information Technology
  • Master’s degree in Business or Information Sciences is a plus.
Job Responsibilities: 
  • Lead the Technology Infrastructure and Operations activities
  • Supervisor and active approver of the Change Management Platform/Process
  • Supervise and ensure adherence to the daily, weekly, monthly Operations Checklist
  • Ensure day-to-day operations of technology infrastructure, including but not limited to networks, servers, databases, email infrastructure, mobile devices, etc.
  • Direct and coordinate all technology aspects of new office openings and relocations
  • Plan, Document, Maintain and Coordinate the Disaster Recovery plan for the firm
  • Perform annual failover testing of the networks and data center
  • Manage third party vendors including the technical help desk, 24-hour data center monitoring and operations, data center vendor, Microsoft, etc.
  • Develop the Tech Ops CapEx and OpEx budget 
  • Run vendor vetting procedures, negotiate contracts and monitor SLAs for compliance with said contracts
  • Manage and supervise an internal group of Infrastructure and Operations IT professionals for smooth, responsive operations
  • Work together with the Manager of Product Development to ensure capacity and security is in place for all product launches
  • Technically minded and inquisitive nature that would enjoy guiding a team in a development lab (Dev & QA) – enable innovation in the lab across teams
  • Exhibits leadership skills 
  • Adept with monthly reporting  
  • Due to experience is able to run as a self-starter from a project perspective, but capable of providing valuable weekly management updates regarding status and next steps
  • Create plans and provide hands-on support during emergencies, outages, and service transitions
  • Advise Tier 3 support team
  • Operate yourself and your team with a sense of dedication exhibited by an owner
Job Requirements: 
  • Hands on experience with the following technologies and concepts
    • Virtualization software (VMware, Hyper-V, Citrix)
    • Storage Area Networks (NetApp) 
    • Cisco Products (Routers, Switches, ASA Firewalls, Firesight IDS, UCS, Call Manager, Unity Connection, WAN Controllers, Access Points
    • Juniper Switches, Barracuda SPAM and Backup appliances, Orion Solarwinds Monitoring platform o Microsoft products and platform (Exchange 2016, MS SQL2016)
  • Windows technologies and features (DNS, DHCP, DC, Printing, NLB, Clustering…), Riverbed WAN Appliances
  • Experience designing and managing High Available, Geographically dispersed technology solutions
  • Prior experience with Cloud technology platforms is a plus (Azure or AWS)
  • Experience with MPLS, BGP and SIP
  • A minimum of 10 years in the related areas as an individual contributor and 5 years supervisory experience
  • Ability to communicate clearly and concisely with team members as well as management
  • Team focus, flexible and thrive are a must
  • Prior experience in the Financial Services sector is a plus
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