Sr. Help Desk Technician/NexGen

Location: Montgomery, Alabama
Date Posted: 02-12-2018
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Florida and Texas that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Sr. Help Desk Technician/NexGen
Location: Montgomery, Alabama
Clearance Requirements: Secret Clearance
Position Status: Contract to Hire
Position Description:
Our client is looking for Sr. Help Desk Technician/NexGen candidates for a position located in Montgomery, Alabama.  The team provides 24/7/365 Help Desk Support for the Air Force and Department of Defense. Responsibilities include; problem resolution, knowledge base, enterprise metrics, training, incident management, deficiency report tracking, trend analysis and message notification.
The Sr. Help Desk Technician, is responsible for providing enterprise combat application support and solutions to end users.  He/she will identify, research, document and resolve complex technical issues in an efficient and timely manner, review trouble tickets for accuracy and adhere to performance standards. Must be able to work various shifts with short notice as deemed necessary.
  • Screen, refer and diagnose internal inquiries and work requests as they relate to maintenance of personal computers.
  • Provide technical support and troubleshooting to network, desktop and/or systems hardware and software.
  • Assist with the installation, configuration and upgrade of computer hardware and software.
  • Provide end-user software troubleshooting and support.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions.
  • Assist in the administration of e-mail systems.
  • Provide phone and help-desk support for local and off-site users.
  • Maintains current knowledge of relevant technology as assigned.
  • Documents, tracks and monitors problems to ensure timely resolution.
  • Perform system backups and recovery.
  • Assist in the installation, maintenance and general support of systems.
Required Skills:
  • 4-6 Years of directly related experience in supporting Automated Civil Engineer System (ACES).
  • Interim Work Information Management System (IWIMS)
  • MUST have Functional Experience with NexGen and Tririga.
  • Experience with Civil Engineering operations processes and systems highly preferred.
  • Familiar with a variety of field’s concepts, practices and procedures.
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication, business analytical and problem-solving/trouble shooting skills.
  • Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  • Strong English language skills (both written and verbal).
  • Willing to work overtime, holidays and weekends when necessary.
  • Must have an ACTIVE Secret-Level clearance and ability to maintain such clearance.
  • Must be willing to be able to work with short notice, any and all 3 shifts required to support operations on a 24 hour basis.
  • Must be able to swap or rotate shifts as deemed necessary to best support this fluid work demand environment.
Required Education:
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.
Desired Skills:
  • Experience with AF, DoD and the FAS program highly preferred.
  • Bachelor’s Degree in Computer Science or related CE experience.
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