Help Desk

Location: Alexandria, Virginia
Date Posted: 02-07-2018
Position Title: Help Desk
Location: Alexandria, VA
Security Clearance Type: Secret Clearance
Certifications: Security+
Work Status: U.S. Citizen
Position Status: Contract to Hire
Compensation: negotiable
 
Position Description:
Our client is looking for Accounts Management Technician candidates for a position located in Alexandria, VA.  The position is with a confidential government solutions provider that has immense opportunities for growth and valuable experience. The company has supported the government for years and is known across the industry for their work.  
 
Required Education: High School
 
Accounts Management Technician is responsible for controlling network access for all users in the JITSPP environment.  These responsibilities include network account creation, modification, and disablement via Active Directory.  Account Managers must maintain the role of Entitlement Manager with DISA for Defense Enterprise Email (DEE) which authorizes mail provisioning and deprovisioning.  This Entitlement Manager role also authorizes the creation, modification and deletion of Non-Persona Entities (NPE's), these include group mailboxes, calendars, rooms, distribution lists, etc.  Other responsibilities include managing shared drive access and security groups, privileged accounts, external accounts, home drives, etc.  Technician works directly with other groups like Server Operations and Cyber Security to ensure all network accounts are maintained properly and according to appropriate DoD directives and IA initiatives.  This position is open only to candidates with an active DOD Secret security clearance.
Specific duties include:
  • Ability to troubleshoot and resolve incidents at a Tier ll and Tier lll level
  • Maintain full ownership of ticket through its lifecycle
  • Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested
  • Enter all troubleshooting performed and, if applicable, the resolution
  • Escalate tickets to the appropriate support group if required by warm transfer
  • If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support team
Requirements:
  • Active Secret clearance
  • Bachelor’s with 2-4 years of related experience, Master’s with 0-2 years or High School with 8-10 years (or equivalent experience: Bachelor’s equals 6 years of experience and Master’s equals 9 years).
  • Information Assurance Technician (IAT) Level 2 compliance; Security+ preferred, or obtainable within 30 days of hire.
  • Working technical knowledge of current operating systems, and standards
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation
  • Experienced in SLA/KPI environment
  • Experience with Remedy ticketing software
  • As a contingency to employment, all candidates who are given offers must successfully pass a full background investigation including criminal history, education and employment verification.
 
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, & Dallas that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 
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