VTC Technician- Secret Clearance

Location: Arlington, Virginia
Date Posted: 02-07-2018
Client: Confidential (Government solutions provider)
Clearance level: Secret or higher
Location: Mark Center, VA
Contract or Direct Hire: 6 months contract to hire
Job Title: VTC Technician
Pay: Negotiable
Our client has an immediate opening for an AV/VTC Technician located in Arlington, Virginia.  The VTC Technician would join a team supporting the Office of the Secretary of Defense and other DOD organizations within the NCR.  The AV/VTC Team provides conference support, VTC installation and configuration, VTC Troubleshooting, new conference room installations as well as other AV/VTC tasks.
DUTIES AND RESPONSIBILITIES:
  • Provide real-time, on-site support of A/V and VTC capabilities in a classified environment
  • Set-up, facilitate, test, and operate all AV/VTC equipment in conference centers and conference rooms
  • Provide operational and maintenance support of A/V VTC systems in conference rooms, training rooms, auditoriums, senior leadership A/V VTC equipment, video walls, signage systems, and provides operating instructions to AV customers
  • Provide Tier 1 & 2 troubleshooting of A/V display sharing and Customer control interface panels
  • Manage scheduling of all VTCs (CONUS/OCONUS) and provide operational assistance for conference initiation to A/V VTC customers
  • Provide preventive maintenance, functionality, installation, operation, and troubleshooting of AV/VTC assets in the Mark Center, Pentagon and other NCR locations
  • Provide ongoing support and coordination for VTC communications
  • Provide A/V VTC recommendations to customer to ensure optimal utilization of A/V equipment per customers’ needs.
  • Ensure that appropriate telecommunication documentation exists, including operational instructions and, that Standard Operating Procedures are updated as needed.
  • Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues
  • Assists in all service / system upgrades while being a team player involving telecommunications and networking projects
  • May research available and emerging Audio Visual technologies to recommend future implementations
  • Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features
  • Creates, update, and resolve trouble tickets as assigned and, enter service request tickets daily.
 
REQUIRED EXPERIENCE:
  • 4-8 years of experience in operating and maintaining A/V VTC equipment
  • Strong switch/router/control panel configuration and support experience in a DoD environment
  • CTS Certification desired
  • Experience working in a fast paced high visibility DoD environment
  • Six (6) months or more experience supporting customers in the Pentagon, Mark Center, or other DOD building.
  • Experience using AMX, Avocent, BiAMP, Crestron, Polyocm and, CISCO TMS Suite products
  • Effective communication skills
  • Professional attitude and appearance
  • Minimum education: High School Diploma
  • Ability to observe proper safety precautions
 
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Dallas, TX that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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