Help Desk Technician (Security+ Certification Required)

Location: Ft. Lee, Virginia
Date Posted: 01-29-2018
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. We are a leading IT services provider headquartered in Reston, VA with offices in Richmond, VA Birmingham, AL and Columbia, MD that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. 
 


Title:  Help Desk Technician
Location:  Ft. Lee, VA
Employment Type: Full Time 
Compensation: Very Competitive
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
 
2. Installs, configures, and upgrades computer hardware and software.
 
3. Provides end-user software troubleshooting and support.
 
4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
 
5. Provides troubleshooting and support.
 
6. Assists in the administration of e-mail systems.
 
7. Provides phone and help-desk support for local and off-site users.
 
8. Maintains current knowledge of relevant technologies as assigned.
 
9. Participates in special projects as required.
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