2nd Shift Full Time Help Desk Technician (Active Secret Clearance)

Location: Falls Church, VA
Date Posted: 01-08-2018
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. We are a leading IT services provider headquartered in Reston, VA with offices in Richmond, VA Birmingham, AL and Columbia, MD that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. 

Title: Help Desk Technician (2nd Shift Full Time)
Location:  Falls Church, VA
Employment Type: Full Time
Compensation: Very Competitive
Clearance: Active Secret

Job Description:
The Help Desk Technician will perform the following tasks:
  1. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  2. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  3. Installs, configures, and upgrades computer hardware and software.
  4. Provides end-user software troubleshooting and support.
  5. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  6. Provides troubleshooting and support.
  7. Provides phone and help-desk support for local and off-site users.
  8. Logs and maintains user requests and incidents using Remedy tracking tool.
  9. Maintains current knowledge of relevant technologies as assigned
  10. Participates in special projects as required.
  11. Support rotational bi-weekly on call Help Desk support requirement.
  12. Support System Administration and other support activities as required.
  13. Support management of queues and incident and service delivery reporting.
  14. Support distribution of service outage notification generation and distribution to stakeholders.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3-5 years of directly related experience supporting help desk operations.
Must Meet DoD minimum IAT I (e.g. A+ CE, CCNA with Security, Network + CE)
*2nd Shift (12-9PM)*

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