Jr. Technical Writer with Active Clearance Needed at the Pentagon

Location: Arlington, VA
Date Posted: 12-05-2017
Client: Confidential (Government Contractor)
Position Title: Jr. Technical Writer
Location: Pentagon
Security Clearance Type: Active DOD Secret Clearance
Work Status: W2 or 1099
Position Status: 6-12 months contract to hire
Compensation: DOE
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Position Description:
Our client is looking for Jr. Technical Writer for a position located at the Pentagon with a government contractor with EXCELLENT full-time benefits! Our client is a leading provider of IT solutions supporting the DOD, DHS, & other federal agencies. Don’t miss out on this exciting opportunity!
Job Description:
• Work with technical SMEs to develop Work Instructions for technical functions performed by Tier1 and 2 Service Desk, Desk Side, Mobile/Wireless, Telecom, and VIP support staff
• Coordinate and lead the drafting of Service Desk Standard Operating Procedures (SOPs), including capturing process information and refining written material
• Coordinate documentation of cross-departmental roles and responsibilities so that the finished product is understood and agreed upon with all stakeholders
• File, store and link Work Instructions and other technical support documentation in a logical fashion in the Service Desk Knowledgebase
• Use a variety of tools such as Microsoft Word, SharePoint, Adobe Acrobat Pro, and Adobe Connect
• Ensure program deliverables such as SOPs, Plans, and reports are delivered on-time and meet quality standards including leading review and coordination sessions with government POCs
• Provide guidance and support to program management on compliance with internal policies, procedures, and standards
• Provide advice on potential process improvement
• Perform document review, product audits, and process audits
• Provide content development support for training materials and courses
• Monitor in-systems for delivery, level of effort, and quality of services provided by Service Desk Agents
• Develop tri-folds, self-help materials, and content for the Customer Support Portal
Job Requirements:
• 1+ years of technical writing experience
• Knowledge of DoD policies and governance
• Knowledge of Remedy incident management system and reporting functions and Avaya call management system/ACD solution and reporting functions desired
• Experience with Microsoft Office (with special emphasis on Excel),  SharePoint, Adobe Acrobat Pro, and Adobe Connect
• QC/QA experience including statistical analysis, problem management techniques and process improvement techniques
• Excellent oral and written communication skills

About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama and Dallas, TX that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 
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