Problem Management Analyst

Location: Alexandria, VA
Date Posted: 11-09-2017
Position Title: Problem Management Analyst
Location: Alexandria, VA
Position Status: Contract to Hire  
Requirements: Active Secret Clearance, Security + CE
Job Summary:
Seneca Resources is looking for a Problem Management Analyst to support our team in Alexandria, VA. This candidate should be self-motivated individual with a good understanding of technologies used in a complex technical environment, excellent analytical skills, trend analysis, and problem solving skills. This position is open only to candidates with an active DOD security clearance (Secret able to attain TS/SSBI).
 Specific duties include:
  • Follow established ITIL Problem Management process and procedures
  • Performs analysis of a problem, coordinate with Subject Matter Experts (SMEs) as necessary, and documents findings
  • Review events and reports from SCOM and Aternity monitoring tools to prevent incidents
  • Perform thorough testing on all solutions and infrastructure changes to ensure they do not impact system performance or availability, and are secure in accordance with all DOD, and all other applicable security policies
  • Collaborate, document, and share knowledge
  • Use agreed trend analysis techniques to uncover trends
  • Read and interpret logs from systems and 3rd party tools such as Wireshark, ProcMon, Process Explorer, and Fiddler
  • Perform proactive and reactive root cause analysis
  • Provide leadership overall situational analysis throughout the life cycle of problem investigation resolution
  • Maintain current knowledge of relevant technology as assigned
Required Skills/Experience/Education:
  • Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience
  • Minimum of 3 years of relevant IT work experience
  • Solid background with Windows Server, Windows 7 and 10
  • Solid understanding Active Directory Users and Computers and group policies
  • Creative problem solving – following a problem through to its logical conclusion
  • Requires good analytical and communication skills
  • Understand Microsoft-centric infrastructure
  • Working knowledge of Remedy
  • 8570 compliant – IAT Level II upon start
  • ITIL experience
  • Secret clearance is required
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