Technical Support Analyst (Networking)

Location: Huntsville, Alabama
Date Posted: 11-09-2017
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Texas, and Florida that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Technical Support (Networking)
Location: Huntsville, Alabama
Position Status: Contract to Hire
Position Description:
Our client is looking for Technical Support (Networking) candidates for a position located in Huntsville, Alabama.  Our client has an immediate need for an analyst with networking experience to facilitate and maintain networking connectivity for multiple facilities. This position requires great people skills.  The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution.  The individual must be courteous, well spoken, and not easily shaken.  Previous call center and networking experience is a great plus for the position(s). Candidate will work closely with Vendors, Technicians, Engineering, and Project Managers. The environment is a 24X7X365 service operation.  As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on call shifts. 
Desired Skills:
  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with Service Now, IT Cares, or similar call center application.
  • Knowledge of switch port configurations (dot1q, Vlans, STP, portfast, bpdugaurd).
  • Network knowledge of standard wiring, client LAN/WAN environments (NAT/PAT, private/public IP address space, DHCP, DNS, TCPIP Fundamentals).
  • Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing.
  • Multi-platform client computing across Windows & Apple clients operating systems.
  • End user accounts administration via Active directory.
  • Proficient with Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
  • Desktop services (e.g, PC hardware, operating system, and standard applications)
  • Train end users regarding IT client services
  • Capability to work both independently and in a team environment
  • Capable of producing systems documentation and process manuals in support of operations if required.
  • CompTIA Network +, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.
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