Client Support Technician / Help Desk Analyst

Location: Richmond, VA
Date Posted: 11-03-2017
Position Title: Client Support Technician
Location: Richmond, VA
Position Status: Contract with potential to go Full Time in 2018

Position Description:

The Client Support Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware and software, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines, and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform effectively in a team environment.
 
Client Support Tech Job Duties include:
  • Respond to and direct help desk tickets to other technicians for resolution
  • Perform installation and troubleshooting of PC’s, printers, iPhones and software.
  • Perform network jack activation for correct VLAN
  • Basic customer training and support
  • Experience supporting conference room equipment or similar environment including projectors, microphones and conference phones
 Desired Experience:
  • 2 years of experience with responding to and direct help desk tickets to other technicians for resolution
  • 3 years of experience with installation and troubleshooting of PCs, printers, iPhones and software
  • 1 year of experience performing network jack activation for correct VLAN
  • 1 years of experience with basic customer training and support
  • 2 years of experience supporting conference room equipment or similar environment including projectors, microphones and conference phones
  • 3 years of experience with history of customer service related positions with solid written and verbal communication skills.                   
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