Technical Support Lead

Location: Huntsville, Alabama
Date Posted: 10-16-2017
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Technical Support Lead
Location: Huntsville, AL
Position Status: Direct Hire
Clearance: Active Secret Clearance

Position Description:
Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person. Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment’s notice, sometimes in very stressful situations. Serve as a liaison with organization leadership for technology-related issues, guidance and questions. Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation. Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing. Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing. Must be able to interface with individuals and military/civilian professionals at all levels of the organization. Must have good
organizational skills and be able to work independently. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Position Requirements:
CompTIA Security+ certification earned before 2011 with enrollment in their Continuing Education
CompTIA Security+ certification earned on or after 1 January 2011 with automatic enrollment in their Continuing Education program AND at least one additional related computing environment (desktop OS) certification. 

Examples:  MCITP (Enterprise Desktop Support Technician), A+, MCDST, MCP or HDI Desktop Support Technician. Six years relevant experience OR 4 years relevant experience and an Associate’s Degree in a Technical Discipline or related field.
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