Technical Support Analyst

Location: Richmond, Virginia
Date Posted: 10-11-2017
Role: Technical Support Analyst
Location: Richmond, VA
Seneca Resources is recruiting a Technical Support Analyst for a client located in Richmond, VA. The Technical Support Analyst supports operations by providing technical assistance and support for incoming queries and issues related to end users computer systems, software, and hardware and related equipment.  
• Associate’s degree in Computer Science/Information Technology or related field, or equivalent work experience.
• 2 years’ experience in a technology support role or other pertinent related experience.
• Problem Solving: an ability to solve practical problems where only limited standardization and/or specific direction exists. 
• Communication: ability to effectively present and communicate information to management, employees, clients and other outside parties.
• Strong client services skills. 
• Excellent interpersonal and communication skills. 
• Project Management: Ability to work on simultaneous multiple projects both as a member of a team and independently. 
• Possess a sense of urgency and maintain stress awareness/management
• Ability to multi-task while being attentive to the customer
• Adaptability, Flexibility, Innovative/Creative solutions
• Desire to learn, and maintain/enhance knowledge
• Readily accepts feedback, mentoring, and coaching
TECHNICAL SKILLS AND EXPERIENCE
• Intermediate to expert working knowledge in Microsoft Office Products.
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