Entry Level Desktop Technician

Location: Birmingham, Alabama
Date Posted: 10-09-2017
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Texas, and Florida that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 
Position Title: Entry Level Desktop Technician 
Location: Birmingham, AL
Position Status: 9 month Contract
 
Position Description:
Our client is looking for Entry Level Desktop Technician  candidates for a position located in Birmingham, AL.  Will serve as the first point of contact for customers seeking technical assistance over the phone or email. Tasked with performing remote troubleshooting through diagnostic techniques and pertinent questions while determining the best solution based on the issue and details provided by customers.
 
Responsibilities:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Ability to lift 20lbs
  • Windows 10 OS experience
  • Know the difference between different types of PC connections, DVI, Display port, USB, PS2, VGA, Serial, ALN etc
  • Troubleshooting wireless connectivity
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Required Skills:
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
or
this job portal is powered by CATS