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Customer Service Representative

Pell City, Alabama
Position Title: Customer Service Representative
Location: Pell City, AL
Position Status: 3 month contract

Position Summary:
The customer service representative, or CSR, will act as a liaison between customer and local plant, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer requirements/complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer orders and file documentation for safe keeping
  • Follow internal and external communication procedures, guidelines and policies.
  • Support CS team as needed based on supervision direction.

  • Ability to use technology to streamline procedures and tasks.
  • Excellent interpersonal skills - must be professional in demeanor and work ethic and have a sense of responsibility for their work.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent Communication Skills - The ability to communicate ideas in a concise and direct manner.
  • Excellent Organization Skills -The ability to multi-task in a fast paced environment without losing sight of long and short term company goals. Being able to prioritize the daily and weekly tasks of self to maximize customer satisfaction.
  • Good computer skills using Microsoft Suite (Excel, Access, Word and Outlook).
  • SAP experience preferred.
  • Attention to detail - Stay on top of departmental needs and requirements with a sense of urgency to meet or exceed company expectations.
  • Ability to handle confidential information with discretion.
  • Keen analytical skills.

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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