Help Desk Analyst Tier 1
Contract to Hire
Our client is looking for Help Desk Analyst
candidates for a position located in Birmingham.
Basic understanding of IT and Non IT core concepts with regard to:
- General PC hardware and peripherals, i.e. mouse, monitor, keyboard, etc.
- Knowledge and experience with the Microsoft Office Suite of applications including Outlook.
- Laptop, tablet, and cellular device usage
- Executing standard troubleshooting procedures
- Providing excellent customer service
- Documenting issues and resolutions
- Troubleshooting basic IT infrastructure and application components
- Associates Degree or Undergraduate degree recommended.
- Customer service skills