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Help Desk Analyst Tier 1

Birmingham, Alabama
Position Title: Help Desk Analyst Tier 1
Location: Birmingham
Position Status: Contract to Hire
 
Position Description:
Our client is looking for Help Desk Analyst candidates for a position located in Birmingham. 
 
Required Skills:
 
Basic understanding of IT and Non IT core concepts with regard to:
  • Networking
  • General PC hardware and peripherals, i.e. mouse, monitor, keyboard, etc.
  • Knowledge and experience with the Microsoft Office Suite of applications including Outlook.
  • Laptop, tablet, and cellular device usage
  • Executing standard troubleshooting procedures
  • Providing excellent customer service
  • Documenting issues and resolutions
  • Troubleshooting basic IT infrastructure and application components
 
Desired Skills:
 
  • Associates Degree or Undergraduate degree recommended.
  • Customer service skills

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