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Application System Administrator

The Bronx, New York
Position Title: Application System Administrator
Location: The Bronx, New York
Position Status: Contract to Hire
 
Position Description:
Our client is looking for Application System Administrator candidates for a position located in The Bronx, New York.  Application System Administrator to work on-site in a Communications Center in The Bronx with occasional shifts in Brooklyn.
 
This position is to assist in providing technical support to the NYPD Computer Aided Dispatch 9-1-1 system.  Candidate will be working at the customer site directly. The role is focused on a Public Safety 9-1-1 system,
 
Responsibilities:
  • Under minimal supervision, organizes, coordinates and participates in the support of CAD to meet internal and external customer objectives
  • Provides expertise, support, assistance, ad-hoc consulting and guidance to the customer
  • Independently performs responsible analytical work in support of the system
  • Coordinate with other support personnel when resolving user issues.  
 
Required Qualifications:
  • Prior experience with a Windows client/server environment is required
  • Prior experience with SQL Server 2017 (or recent version), including experience with SQL Server AlwaysOn
  • Excellent written and verbal communication skills, as well as presentation skills are required
  • BA/BS degree in Computer Science, Computer Engineering, MIS, or closely related experience is preferred
  • Comfortable working face to face with customers
  • Must be detail oriented
  • Able to analyze a customer's current business processes and recommend best practice solutions
  • Strong customer service skills are required
  • Ability to create detailed documentation, specific to customer workflow when required
  • Strong analytical and problem-solving skills to analyze complex problems evaluate alternatives and make sound independent decisions within established guidelines
  • Must be able to pass and maintain favorable background check.
 
Desired Experience:
  • Public Safety solution related software.
  • Prior experience in public safety/security dispatching environment
  • Call center IT systems support.

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