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Help Desk Manager

Birmingham, AL
Position Title: Help Desk Manager
Location: Birmingham, AL
Position Status: Full Time
 
Position Description:
Our client is looking for Help Desk Manager candidates for a position located in Birmingham, AL
 
Required Education:
 
BS degree in Computer Science, Information Technology, or relevant field
 
Required Skills:
 
  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
 
Responsibilities:
 
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers
 
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
 

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