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Microsoft Dynamics CRM Support

Washington, D.C.
Position Title: Microsoft CRM Tier III Support
Location: Washington, DC
Clearance Required: Public Trust
Position Status: Contract-To-Hire
 
POSITION DESCRIPTION:
Our Client is currently seeking a qualified Microsoft CRM Tier III Support in Washington, DC. The ideal candidate for this job will serve as a Microsoft CRM Tier III Support resource within the Agency’s Office of the Chief Information Officer (OCIO). The Microsoft CRM Tier III Support reports to the Program Manager and is responsible for Microsoft CRM System Administration and Tier 3 Support services.
 
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Design, test, and implement CRM and BizTalk solutions based on requirements provided from federal client or stakeholder.
  • Proactively monitor the environment to ensure key resources and services are functioning within acceptable performance thresholds;
  • Proactively monitor capacity in the CRM Environment, and take actions as required to avoid degradation or outage;
  • Manage access into the CRM environment, including management of CRM licenses and user accounts;
  • Manage backups and restores of CRM data. Serve as a Tier 3 technical support for CRM infrastructure issues;
  • Audit the CRM application environment to ensure standards are being met. Provide data from logs and reports as required by CISO and audit teams;
  • Establish and maintain a standard software baseline for CRM to ensure clean FISMA audit findings;
  • Monitor data model/object changes to ensure they are approved.
 
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
  • Bachelor’s Degree in a related field; or equivalent post high school education, military and/or work related experience.
  • Several years of experience as a CRM System Administration and Tier 3 Support services technician.
  • Microsoft CRM Certifications
  • Experience with managing multiple tasks associated with Microsoft CRM.
  • Background in documentation creation including SOP’s and User Guides.
  • Expertise with the following tools: Microsoft CRM.
 
KNOWLEDGE, SKILLS, AND ABILITIES
  • Excellent oral and written communication skills.
  • Strong technical aptitude and quick learning aptitude.
  • Ability to express complex subjects in a clear manner, both verbally and visually.
  • Strong interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to interface with all levels of management.
  • Excellent time management, scheduling, and organizational skills.
  • Ability to work well independently or in a team setting.
  • Attention to detail.
 
QUALIFICATIONS
  • Bachelor’s Degree in a related field; or equivalent post high school education, military and/or work related experience.
  • Public Trust or the ability to obtain and maintain a Public Trust clearance.  Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.  Accordingly, U.S. Citizenship is required.
 
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Pennsylvania and Texas that service clients throughout the United States.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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