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Systems Analyst (VoIP)

Birmingham, Alabama
Position Title: Systems Analyst (VoIP)
Location: Birmingham, AL
Position Status: Full Time, direct hire
 
Position Description:
Our client is looking for Systems Analyst candidates for a position located in Birmingham, Alabama. The selected candidate will be responsible for successfully executing a diverse range of telecommunications projects related to Nortel and Cisco VoIP System deployment and on-going maintenance.
 
Responsibilities:
  • Consult with users to determine most effective configurations to meet both their real and perceived Telephony requirements.
  • Conduct on site surveys for additional services needed, and changes of telephone equipment. Prepare service orders based on surveys conducted and user requirements. Maintain files on service orders pending and completed.
  • Assist manager in coordination of daily service order activity and long range planning.
  • Successfully maintain all software and hardware components related to the management and function of VoIP stations (firmware updates, software updates and hardware changes, etc.). Train and mentor fellow Telecom technicians on the process and procedures to keep the VoIP software environment current and up to date. Responsible for documenting these processes and procedures.
  • Assist customers with routine questions. With assistance, provide cost estimates for various types of equipment and monthly charges that may apply.
  • This position is responsible for assisting with the design and programming of telephone functions and features on the Nortel BCM, Norstar, and Cisco Unified Call Manager. This position is responsible for assisting with the design and programming of Voice Mail and Automated Attendants on Nortel Call Pilot and Cisco Unity Connect. Assist with the design and programming of Nortel ACD and Cisco UCCX systems. Monitor and correct VoIP system alarms and errors.
  • Configure and install fax lines. Install, maintain and repair Paging interface systems. Coordinate leased line, Toll Free Service, etc. through outside vendors. Assist in seeking out new technology in order to satisfy developing communications needs of users.
  • Install new telephones and fax lines by making cross-connects on MDF and IDF. This requires a thorough knowledge of the wiring color code. Must be knowledgeable of the various wiring standards. Performs troubleshooting on various telephone systems as needed. Perform moves and changes on telephony equipment as needed. Must be proficient with Microsoft Word, Excel, Power Point and Visio.
  • Assist with the installation, programming and maintenance of VG224, VG310 and VG350 equipment. This includes installing hardware, associated patch panels and running patch cables as needed. Must also assist in performing upgrades and troubleshoot problems as they arise.
  • Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.
 
Required Qualifications:
  • Directly related experience supporting an advanced telecommunication system/network.
  • Previous experience working with and maintaining Cisco Unified Call Manager, Unity Connect systems and UCCX.
  • Ability to punch down cross connects on both 66 and 110 blocks.
  • Ability to tone cables using a toner/probe.
  • Might be a highly detailed oriented individual with proven project management skills.
 
Preferred Qualification:
  • Directly related experience supporting an advanced telecommunication system/network.
  • Previous experience working with and maintaining Cisco Unified Call Manager, Unity Connect systems and UCCX.
  • Ability to punch down cross connects on both 66 and 110 blocks.
  • Ability to tone cables using a toner/probe.
  • Might be a highly detailed oriented individual with proven project management skills.
 
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Pennsylvania and Texas that service clients throughout the United States.
 
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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