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Sr Desktop Support Technician

Norfolk, VA · Information Technology
Position Title: Sr Desktop Support Technician
Location: Norfolk, VA 23551
Position Status: 6 month contract-to-hire
Clearance Level: Interim Secret clearance or higher
Compensation: Extremely competitive
Shift: Monday - Friday (8am to 5pm)
 
Specific Areas of Responsibility:
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Accurately document and update all assigned trouble tickets
 
Requirements:
  • College diploma or university degree in the field of computer science and/or 2-4 years equivalent work experience
  • Excellent technical knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Strong customer-service orientation
  • Must have a Security + Certification 
  • Must have an Interim Secret clearance or higher

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