Position Title: Sr Desktop Support Technician
Location: Norfolk, VA 23551
Position Status: 6 month contract-to-hire
Clearance Level: Interim Secret clearance or higher
Compensation: Extremely competitive
Shift: Monday - Friday (8am to 5pm)
 
Specific Areas of Responsibility:

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation networking software products
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal
• Accurately document and update all assigned trouble tickets

 
Requirements:

• College diploma or university degree in the field of computer science and/or 2-4 years equivalent work experience
• Excellent technical knowledge of PC and desktop hardware and internal components
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into PC issues and products as required
• Strong customer-service orientation
• Must have a Security + Certification 
• Must have an Interim Secret clearance or higher