Position Title: Sr. Desktop Technician
Location: Richmond, VA
Security Clearance Type: Secret Clearance (Active or Interim), can hold up to a TS/SCI
Certifications Required: Security +
Position Description:
Our client is looking for
Deskside Technician candidates for positions located at the Mark Center. The client is a government IT solutions provider that supports a wide array of government clientele.
Candidates for this opening MUST have a Security+ certification AND a Secret Clearance at active or interim status.
Responsibilities:
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
- Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
- Where required, administer and resolve issues with associated end-user workstation networking software products
- Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
- Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and update all assigned trouble tickets
Required Skills:
- Excellent technical knowledge of PC and desktop hardware and internal components
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Ability to conduct research into PC issues and products as required
- Must have a Security + Certification
- Must have a Secret clearance