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IT Analyst (Reporting and Data Analysis)

Pensacola, Florida
Title: IT Analyst (Reporting and Data Analysis)
Location: Pensacola, FL 32526
Client: Fortune 100 Federal Financial Client
Duration: Contract with potential hire 
​​​​​​​Compensation: negotiable salary 

Description:
Objectives: 
-Create a platform for reporting IT Service Management (specifically Change Management) metrics, planned changes, and service performance. 
-Align data from multiple tools to provide insight into operational efficiencies and opportunities to innovate and improve. 

Responsibilities: 
-Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions. 
-Design and build technical processes to address business issues. 
-Develop/maintain reports in accordance with style, functional, and technical guidelines established. 
-Fulfill ad-hoc reporting requests to assist the business in responding to questions and issues. 
-Design and create dashboards, report on KPIs and metrics, and answer business questions to help increase the quality and reduce the costs of Service Delivery. 
-Actively participate in continuous improvement efforts targeted at increasing business impact, reliability, and efficiency related to reporting and data analysis. 

Qualifications: 
-Knowledge of ITIL Service Management framework. 
-Experience creating and maintaining reports using reporting platforms such as SQl Server Reporting Services, Cognos, and SAP Business Objects. 
-Excellent communication and collaboration skills. 
-Experience designing and implementing the automation of routine manual tasks.

 
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Richmond VA, Atlanta GA, Philadelphia PA, Alabama and Dallas TX that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our work

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