Position Title: Windows 10 Migration Tech 
Location: Richmond, VA 23225
Position Status: 6 month contract w/ possible extension  
Compensation: Negotiable
Shift: Monday - Friday (8am to 5pm)
 
PRIMARY FUNCTION:

• Assist the company End User Services team with a Windows 10 migration project.

 
JOB DUTIES AND RESPONSIBILITIES:

• Upgrade of Operating System and/or replacement of HP computers at company Offices and Branches.
• Reimage new or existing hardware using Microsoft’s System Center Configuration Manager (SCCM).
• Complete and troubleshoot data migration from old pc to new pc as a part of the operating system migration.
• Test desktops/laptops and other related hardware as needed.
• Setup, configure, maintain and troubleshoot Windows 10 operating system software and computer peripherals as needed during upgrade.
• Assist Desktop team with technical support to end users via telephone or desk side post migration.
• Maintain ownership of tickets, perform follow-up work, and ensure customer satisfaction until the ticket can be closed.
• Assist in researching and documenting improvements to processes upon discovery.
• Testing post migration to verify successful upgrade.
• Be able to meet the Service Level Agreement standards for the department.
• Provide upgrade support for both in house developed and 3rd party applications.
• Other duties and projects as assigned.

 
EDUCATION and/or EXPERIENCE:

• Previous Windows 10 upgrade project experience desired.
• 3 to 4 years’ experience supporting Windows/Office production workstations in a business environment.
• Experience with standard technical support concepts, practices, and procedures.
• Strong verbal and written communication skills.
• Able to perform in a fast-paced environment.

 
PHYSICAL DEMANDS:

• The employee is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, use tools to install computer or communications technology.
• Occasionally lift and/or move up to 50 pounds.