Position Title: IT Hardware Asset Manager
Location: Richmond, VA 23234
Position Status: Long term contract  
Compensation: Negotiable
Shift: Monday - Friday (8am to 5pm)
 
Job Description:

• Responsible for the operational management of the process ensuring the process is executed appropriately at each described step
• Ensuring the appropriate inputs/outputs are being produced
• Subject Matter expert for IT Hardware Asset Management Processes and Procedures
• Produce/Suggest process KPI reporting
• Work with ServiceNow Support to implement tool enhancements
• Create and update process and procedure documentation for IT Hardware Asset management
• Monitor, assign, and where authorized, approve Service Catalog orders/requests routed via Customer’s Service Management system.
• Monitor existing product stocking levels and thresholds within stockrooms and follow existing processes to adjust those levels where appropriate
• Work with Customer’s 3rd party vendors to ensure Request catalog is up to date with latest hardware and pricing.
• Participate in Internal audit activities as necessary.
• Provide IT Asset Management expertise and support for IT projects as needed.
• Work closely with the Customer’s procurement group to ensure the receiving of procured hardware.
• Initial Escalation point for IT Hardware Asset Management issues.
• Create standard and ad hoc reporting at request of Altria Asset Management

 
Skills:

• One or more of the following certifications required: ITILv3, CITAM, or CHAMP