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IT Hardware Asset Manager

Richmond, VA · Information Technology
Position Title: IT Hardware Asset Manager
Location: Richmond, VA 23234
Position Status: Long term contract  
Compensation: Negotiable
Shift: Monday - Friday (8am to 5pm)
Job Description:
  • Responsible for the operational management of the process ensuring the process is executed appropriately at each described step
  • Ensuring the appropriate inputs/outputs are being produced
  • Subject Matter expert for IT Hardware Asset Management Processes and Procedures
  • Produce/Suggest process KPI reporting
  • Work with ServiceNow Support to implement tool enhancements
  • Create and update process and procedure documentation for IT Hardware Asset management
  • Monitor, assign, and where authorized, approve Service Catalog orders/requests routed via Customer’s Service Management system.
  • Monitor existing product stocking levels and thresholds within stockrooms and follow existing processes to adjust those levels where appropriate
  • Work with Customer’s 3rd party vendors to ensure Request catalog is up to date with latest hardware and pricing.
  • Participate in Internal audit activities as necessary.
  • Provide IT Asset Management expertise and support for IT projects as needed.
  • Work closely with the Customer’s procurement group to ensure the receiving of procured hardware.
  • Initial Escalation point for IT Hardware Asset Management issues.
  • Create standard and ad hoc reporting at request of Altria Asset Management
  • One or more of the following certifications required: ITILv3, CITAM, or CHAMP

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