Technical Consulting Engineer
Location: Richardson/Plano, TX
Contract: 18-months, possible to go permanent or extend
Interviews: WebEx – 2 rounds

Required Skills:

• You've achieved a Bachelor’s Degree in a technical field, Masters is a plus
• You have 5+ years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities
• You should have 10+ years’ experience or graduate school equivalent in the telecommunications industry
• Innate crisis management skills and the tenacity to handle critical customer issues
• You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
• You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction
• Update case notes to reflect current status of support cases
• Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
• Utilize the client technical service lab to recreate and resolve customer issues
• You can participate in weekend on-call rotation
• Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
• CCIE not required, but is a plus

 
 Required Knowledge Specific to your Technology Interest:
Linux and Virtualization:

• You have an expert level understanding and working knowledge in Linux and its troubleshooting tools
• Advanced OpenStack deployment, administration, and troubleshooting
• Scripting skills (e.g. Python, Bash/Shell, Perl)
• Working knowledge of MongoDB functions and troubleshooting
• Knowledge of container technology i.e Docker
• Experience with exploiting webservices/API/JSON
• Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)
• Linux certifications are not required but a plus

 Service Provider Mobility:

• Extensive knowledge of Evolved Packet Core network architecture, network elements’ functionalities, and communication protocols
• Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF
• Working experience with analyzing packet captures through Wireshark
• Working experience with Cisco Policy Suite and StarOS based products is a plus
• Good knowledge of 3GPP standards
• Familiar with CUPS and 5G Core architecture and functions