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Technical Consulting Engineer

Richardson, TX · Information Technology
Technical Consulting Engineer
Location: Richardson/Plano, TX
Contract: 18-months, possible to go permanent or extend
Interviews: WebEx – 2 rounds

Required Skills:
  • You've achieved a Bachelor’s Degree in a technical field, Masters is a plus
  • You have 5+ years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities
  • You should have 10+ years’ experience or graduate school equivalent in the telecommunications industry
  • Innate crisis management skills and the tenacity to handle critical customer issues
  • You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
  • You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction
  • Update case notes to reflect current status of support cases
  • Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Utilize the client technical service lab to recreate and resolve customer issues
  • You can participate in weekend on-call rotation
  • Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
  • CCIE not required, but is a plus
 Required Knowledge Specific to your Technology Interest:
Linux and Virtualization:
  • You have an expert level understanding and working knowledge in Linux and its troubleshooting tools
  • Advanced OpenStack deployment, administration, and troubleshooting
  • Scripting skills (e.g. Python, Bash/Shell, Perl)
  • Working knowledge of MongoDB functions and troubleshooting
  • Knowledge of container technology i.e Docker
  • Experience with exploiting webservices/API/JSON
  • Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)
  • Linux certifications are not required but a plus
 Service Provider Mobility:
  • Extensive knowledge of Evolved Packet Core network architecture, network elements’ functionalities, and communication protocols
  • Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF
  • Working experience with analyzing packet captures through Wireshark
  • Working experience with Cisco Policy Suite and StarOS based products is a plus
  • Good knowledge of 3GPP standards
  • Familiar with CUPS and 5G Core architecture and functions

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