Technical Consulting Engineer
Location: Richardson/Plano, TX
Contract: 18-months, possible to go permanent or extend
Interviews: WebEx – 2 rounds
Required Skills:
- You've achieved a Bachelor’s Degree in a technical field, Masters is a plus
- You have 5+ years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities
- You should have 10+ years’ experience or graduate school equivalent in the telecommunications industry
- Innate crisis management skills and the tenacity to handle critical customer issues
- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
- You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction
- Update case notes to reflect current status of support cases
- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
- Utilize the client technical service lab to recreate and resolve customer issues
- You can participate in weekend on-call rotation
- Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
- CCIE not required, but is a plus
Required Knowledge Specific to your Technology Interest:
Linux and Virtualization:
- You have an expert level understanding and working knowledge in Linux and its troubleshooting tools
- Advanced OpenStack deployment, administration, and troubleshooting
- Scripting skills (e.g. Python, Bash/Shell, Perl)
- Working knowledge of MongoDB functions and troubleshooting
- Knowledge of container technology i.e Docker
- Experience with exploiting webservices/API/JSON
- Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)
- Linux certifications are not required but a plus
Service Provider Mobility:
- Extensive knowledge of Evolved Packet Core network architecture, network elements’ functionalities, and communication protocols
- Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF
- Working experience with analyzing packet captures through Wireshark
- Working experience with Cisco Policy Suite and StarOS based products is a plus
- Good knowledge of 3GPP standards
- Familiar with CUPS and 5G Core architecture and functions