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Technical Support Agent

Richardson, TX · Information Technology
Industry: Information Technology
Position Title: Technical Services Representative 3
Location: Richardson, TX
Position Status: Contract-to-perm
Compensation: $21.00 Hourly
Benefits Offered: Yes

Job Description

Technical Services Representative Level 3
Provide technical support for product line via Technical Services Call Center and through field service at job sites.  A Technical Services Representative Level 3 will assist customers that are performing field service at job sites with installation, programming, troubleshooting, and third party integration. Travel 30%.
  • Responsibilities
    • Support product line installation, programming, troubleshooting, and third party integration
    • Specifying large residential and commercial projects.
      • Define appropriate product application
      • Specify appropriate wiring and controls
    • Project liaison between dealer, contractors, and third party control source to determine budgetary project cost and timelines
    • Communicate with Territory Sales Managers, Customer Service and Engineering Departments to provide solutions
    • Assist Customer Service and customers with selecting products based on project application
    • Assist in developing and training Level 1 and Level 2 Technical Services Representatives
    • Develop product technical documentation
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.  Seneca Resources is a leading IT services provider with offices in Virginia, Alabama and Texas that service clients throughout the United States.  The key to our success lies within our strong corporate culture which drives our business.  We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.  In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.


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