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Help Desk Technician

Rome, New York
Job Title:  Help Desk Technician
Location:  Rome, NY
Job Status: Full Time
Compensation:  Very Competitive



 
Highlights of Responsibilities:
  • Configure, maintain and troubleshoot: Information Systems (IS), PC desktops/laptops , peripherals, communication devices, support various Operating Systems (O/S) client and server, and desktop application software.
  • Deploy PC systems within five (5) business days after receipt of user systems from ADPE Equipment Custodian (EC) and confirmed installation date/time with user
  • Ensure all TCNO/Notice To Airmen (NOTAM) are properly applied to all systems within the specified suspense dates and report when completed via Information Assurance
  • Install or assist with installation of client-based desktop software; report security breaches to IA Office;
  • and provide software application assistance for commonly used office automation applications.
  • Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
  • Resolve Remedy tickets within established contract thresholds
  • Stage systems within 5 business days of receipt from ADPE Custodian and de-stage according to Air Force regulations and established procedures
  • Schedule, test, setup, troubleshoot and facilitate VTC services
  • Provide portable audio/video equipment setup and facilitation as requested (i.e. Reveille, Heritage Day, various ceremonies, etc.)
Requirements:
  • Can obtain Active Secret clearance
  • Can obtain a Security + certification
  • Associates Degree in an IT related field
  • 4 years previous support experience including desktop, laptop, mobile devices, printer and peripherals
  • Working knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms and related support tools
  • Experience with mobile device support to include but not limited to laptops and PDAs
  • Available to work between the contract hours of 0700-1700 Monday through Friday and outside duty hours by special arrangement
  • Experience with Apple Desktop products.
Preferred Education and Experience:
  •  4 years experience with Air Force approved Standard Desktop images, including windows 7/Windows 8 and approved software
  • Bachelor's degree in an IT related field
  • 2 years general help desk experience

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